At FanFieldWear, customer satisfaction is important to us. Because many of our products are custom-made specifically for each customer, our return policy differs from that of standard retail products.
Custom-Made Products
Due to the personalized nature of custom jerseys, team uniforms, and made-to-order apparel, we do not accept returns or exchanges for:
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Incorrect size selected by the customer
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Change of mind
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Personal preference
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Customized names, numbers, logos, or design choices approved by the customer
We strongly recommend reviewing all order details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
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Damaged during transit
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Defective due to manufacturing issues
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Different from the approved design or order specifications
Please contact us within 7 days of receiving your order.
To process your claim, please provide:
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Order number
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Photos of the item received
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Photos clearly showing the issue
Once verified, FanFieldWear will offer one of the following solutions:
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Free replacement
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Partial refund
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Full refund
The resolution offered will depend on the nature and severity of the issue.
Cancellation Policy
Orders may be canceled within 12 hours of purchase.
After production has started, custom orders cannot be canceled, modified, or refunded.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Non-Returnable Items
The following items are not eligible for return:
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Personalized jerseys
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Custom team uniforms
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Custom-designed apparel
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Sale or clearance items
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Gift cards
Chargebacks
Customers are encouraged to contact FanFieldWear directly before initiating a chargeback.
Our team is committed to resolving concerns fairly and efficiently.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email: support@fanfieldwear.com
We are dedicated to providing exceptional service and ensuring every customer receives the quality and support they deserve.